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RETURN POLICY

REQUIREMENTS FOR RETURN

  • You can call customer service within 5 days after delivery/purchase.
  • The item is still in NEW condition.
  • All clothing items must carry their tags, seals and all accessories intact in their original packaging.
  • Watches must carry all packaging including manuals, warranty cards.
  • Shoes must remain in their original packaging box.

 

HOW TO RETURN

  • Call the customer care line (08140700070) or send a mail to broadstreet@gmail.com and copy shop@toffyteesam.com to arrange retrieval for online customers only.
  • For Lagos, Abuja and Port Harcourt; we will arrange retrieval from the same delivery location or advise you to drop off at our courier Partner Hubs
  • Other states will have to drop off at our Courier Partner’s Hubs or send to our address in Lagos directly.
  • Upon receipt of this item(s), we will conduct a proper quality check to confirm validity of the return.
  • If Valid, we shall credit you with a store voucher the cost of the item (excludes shipping fee) so you can use on www.Toffyteesam.com for your next shopping.
  • If Invalid, we shall send the item back to you Please allow for 7 days after retrieval for Lagos Orders; 14 days for orders outside Lagos.